About the role
Job Title
Executive - HelpdeskJob Description Summary
Job Description
- Manage the facility helpdesk and respond to employee/service requests.
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- Log, track, coordinate, and follow up on complaints and service requests until closure.
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- Coordinate with Engineering, Housekeeping, Security, Transport, and other facility teams for timely resolution.
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- Maintain helpdesk records, trackers, daily reports, and MIS.
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- Monitor pending tickets and escalate ageing or critical issues to the Facility/Technical Manager.
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- Coordinate with vendors and internal stakeholders for operational requirements.
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- Support planned audits by maintaining required helpdesk records and documentation.
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- Ensure professional communication with client employees and stakeholders
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- Assist the Facilities team with routine administrative and operational activities.
INCO: “Cushman & Wakefield”