About the role
Jeebly is a fast-growing last-mile logistics company powering delivery excellence for leading brands across the GCC. With a strong presence in e-commerce, hyperlocal delivery, micro-fulfilment, and tech-enabled logistics, Jeebly is on a mission to redefine speed, customer experience, and business scalability.
Position Overview
This role includes ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients. Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand operational processes.
Key Responsibility Areas
Detailed Job Description
Driver's Support▪ Inbound - Answering all the queries and concerns of the delivery associates and acting as a point of contact for any rider related issues and escalating to the concerned department.▪ Outbound - Calling, coordinating, and guiding delivery associates and taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/uncontrolled circumstances.
Operational Support▪ Managing the entire process from order generation till order delivery through In-house tracking software.▪ Taking regular feedback from the team leaders about the delivery associates in their allocated zones.▪ Ensuring the timely delivery of all orders by tracking every single order.
Reporting ▪ Sharing riders' performance on daily basis and monitoring low performers for achieving excellence.
Job Requirements / Desired skills set▪ Bachelor's Degree/Diploma in any discipline.▪Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.▪ Ability to develop a strong understanding of company processes and standards in all areas of technology delivery.▪ Must possess strong communication skills in English and Hindi.▪ Good interpersonal skills to manage frontline staff.▪ Computer literate particularly with MS office suite.