Executive : Quality & EHS

Job Description

Job Title:

Executive : Senior Manager – Quality & EHS
Commercial Director

Reference Code:

CCTI/JD/QA& EHSBD/021

Department:

Quality & EHS

Date Updated:

05/08/202619-Dec-2025

Location:

INDIA

Hiring Manager:

Country Head

Cold Chain Technologies (CCT) is a leading global provider of reusable, sustainable, thermal packaging, and digital solutions for the shipment of temperature-sensitive material, principally serving the life sciences industry. With more than 50 years of proven product assurance in transit, CCT has built a reputation as the life sciences industry’s most innovative and dependable provider.

Locations in India:

Position:ExecutiveSenior Manager – Quality & EHSCommercial Director(CD) – Cold Chain Industry, India

Role Overview

The ExecutiveSenior Manager – Quality & EHS will be responsible for establishing and managing the Quality Management System across all manufacturing facilities, ensuring product compliance, quality standards, and regulatory requirements. The role will also oversee Environment, Health & Safety policies across regional units, drive audits, continuous improvement initiatives, and ensure a culture of safety and operational excellence. This position requires regular travel to regional manufacturing locations for audits, process evaluation, training, and implementation.The Commercial Director will be responsible for developing and executing revenue strategiesn the pharmaceuticals and Life Sciences cold chain industry by providing optimal solutions while maximizing profitability and market share. The CD will report directly to the India Country Leader and be part of the executive leadership team.The sales and customer success teams will report into the Commercial Director role.

Key Responsibilities

Quality Management& Quality Check

• Lead and manage the end-to-end Quality function across manufacturing plants.
• Develop, implement, and maintain Quality Management Systems (QMS) aligned with ISO / GMP / customer requirements.
• Monitor and review quality KPIs including rejection rate, customer complaints, cost of poor quality, and process capability.
• Conduct internal audits, supplier audits, and oversee external quality audits and certifications.
• Establish standards for incoming, in-process, and final inspection.
• Ensure compliance with statutory and regulatory requirements and documentation standards.
• Manage customer complaints, root cause analysis, CAPA implementation, and continuous improvement actions.
• Implement Lean Six Sigma and other improvement tools to enhance product consistency and reduce defects.
• Drive training programs for quality assurance teams and production workforce.

Safety, Health & Environment (EHS)

• Develop and enforce EHS policies and safety procedures across all plants.
• Conduct safety audits, incident investigations, risk assessments, and hazard identification.
• Ensure compliance with local / national EHS regulations and factory norms (Pollution Control Board, Fire Safety, etc.).
• Lead initiatives to reduce accidents, improve safety culture, and promote 5S & workplace discipline.
• Drive emergency preparedness plans, fire safety, and employee safety training programs.
• Inspectorwaste management, emissions, environmental sustainability initiatives, and legal compliances.

Leadership & Coordination

• Collaborate with operations, production, supply chain, and R&D for quality and EHS alignment.
• Support new product trials, process validation, and vendor qualification.
• Present reports and analysis on plant quality & EHS performance to management.
• Manage and develop quality/EHS teams across plants, including mentoring and succession planning.
• Travel periodically to various regional factories (approx. 30–40%) for audits, evaluation, and training.

Required Skills & Competencies

• Strong knowledge of Quality Systems, ISO standards, EHS & regulatory compliance.
• Hands-on experience in problem solving tools – RCA, 5 Why, FMEA, SPC, CAPA.
• Knowledge of Lean Manufacturing / Six Sigma / 5S implementation.
• Excellent leadership, communication, and analytical skills.
• Ability to work in a high-demand, results-driven environment.
• Proficiency with audit management and reporting tools.

Performance Metrics

• Reduction in rejection / rework / customer complaints.
• Improved first-pass yield and defect rate.
• Compliance to safety standards & reduction in accident frequency rate.
• Timely closure of CAPA, audit scores, and certification maintenance.
• Training effectiveness and implementation across regional units.

Work Conditions

• Factory-based role with frequent travel to regional plants.
• Flexibility to work extended hours based on audit or operational requirements.

•Profitable Revenue Strategy & Growth

oDesign and implement revenue-generation strategies tailored to India’s Pharmaceutical and Life Sciences cold chain packaging needs.

oDevelop pricing models and service packages that balance competitiveness with profitability.

oLeverage Cold Chain technologies, broad portfolio of solutions and services to create a differentiated offering for the customers in India.

oDrive strong penetration in all large pharma, logistics providers and freight forwarders

•Sales Leadership

oBuild and lead a high-performing sales team.

oDrive enterprise-level contracts with pharma and Life Science customers.

oNegotiate long-term partnershipswithfull-servicelogistics providers such as DHL, FEDEX etc.

•Expand into subsidized zone for Pharma and Life Science sectors such as Baddi, Vishakapatnam, Goa etc.

•Collaborate with government and industry bodies to leverage subsidies and incentives.

Customer Success & Retention

•Ensure seamless client onboarding and service delivery. Build in-house customer Onboarding capability

•Establish KPIs for customer satisfaction, retention, and upselling.

•Integrate digital solutions for clients to monitor cold chain performance.

CD-Functional Collaboration

•Align product development, operations, and technology with revenue goals.

•Partner with finance to forecast revenue and manage budgets.

•Work closely with operations to ensure service reliability and compliance.

•Work with Marketing to develop promotional campaigns, tools, segment based promotional strategies to build the CCT Brand in India as a market and innovation leader.

Required Qualifications – ExecutiveSr. Manager, Quality & EHS

• 3-4 15+ years of experience in Quality Assurance, Quality Systems, and EHS within regulated manufacturing environments such as Pharma, Life Sciences, Cold Chain, or FMCG.
• Strong experience in managing Quality and EHS functions across multiple manufacturing plants and regional factories.
• In-depth knowledge of QMS and regulatory standards such as ISO, GMP, GDP, ISO 14001, and ISO 45001.
• Proven capability in handling internal, external, and regulatory audits, inspections, and certifications.
• Demonstrated leadership experience in building and managing cross-location Quality & EHS teams.
• Engineering degree is mandatory; MBA or relevant post-graduate qualification is preferred.

Required Qualifications

15+ years of experience in sales, revenue management, or business developmentin pharma logistics, supply chain, or cold chain industries.

Proven track record of scaling revenue in India’s B2B environment.

Strong understanding of temperature-controlled logistics, warehousing, and regulatory compliance.

Excellent leadership, negotiation, and stakeholder management skills.

Preferable: MBA or equivalent degree in Business, Supply Chain, or related field.

Preferred Attributes – ExecutiveQualitySr. Manager, Quality & EHS

• Experience in Pharma, Life Sciences, or temperature-controlled / cold chain manufacturing environments.
• Strong understanding of India’s regulatory framework, Factory Act, EHS compliance, and statutory norms.
• Familiarity with digital quality systems, audit tools, and EHS monitoring platforms.
• Ability to manage operational and compliance challenges across geographically distributed plants.
• Proven track record of driving safety culture, continuous improvement, and risk mitigation initiatives.
• Strategic, proactive, and innovation-driven mindset with focus on sustainability and ESG goals.

Preferred Attributes

Experience working with Pharma and Life Science supply chains logistics.

Familiarity with digital cold chain monitoring technologies

Ability to navigate India’s regulatory and infrastructure challenges.

Entrepreneurial mindset with a focus on innovation and sustainability.