About the role
JOB DESCRIPTION BASIC INFORMATION Position Title & Designation Executive JD Code SHB/IND/HOSP/01 Job Family Business Support Department Operations Hospitality ROLE DETAILS To be filled up as per the requirement of the Division / unit / function / territory Grade A3 Reporting To Manager Division INDORE Unit Indore LOCATION DETAILS Please mention the correct office location of the Role selected above and fill in the other geographic details Base Location (City) Indore Country India Job-Holder Specifications QUALIFICATION Basic Qualification / Education / Vocational Training Graduate in any discipline Advanced Qualification / Certification / Specialist Training - EXPERIENCE Minimum Experience Fresher Specific / Relevant Experience Experience of working with hospital industry COMPETENCIES Functional Skills and Capabilities Behavioural Courteous and professional approach Responsible in nature Polite in speech Problem solving ability Tolerant Functional Articulate with MS office Documentation of data Knowledge about doctors and their availability Cash management Objective To systematically line up patients, maintain data about patients and doctor availability and resolving queries in the OPD. Key Responsibilities 1 Administration Attending to calls and giving appointments as per doctor availability Peparataion of patient files as per patient details Maintaining data for patient waiting time for OPD in excel on daily basis and forwarding the same in the dedicated whatsapp group Processing the billing in OPD of patients Taking note of doctor in-out maintenance in excel Coordinating with patients by directing them to othe departments or referring them to other doctors etc Schedulling the allocation of consultation rooms to doctors Submitting monthly MIS like patient data, in-out, follow up/new patients to HOD Informing HR through mails about doctor leave Resolving all patients and department queries on timely basis Employee Name Employee Signature Received on (Date) Version No: 001/ 2018-19