About the role
- Investigate and resolve complex ERP application issues escalated by L1 support.
- Perform database analysis and troubleshooting using SQL queries.
- Support ERP integrations, APIs, and data synchronization processes.
- Conduct root cause analysis (RCA) and prepare detailed incident reports.
- Coordinate with development teams for bug resolution and system enhancements.
- Participate in UAT, regression testing, and release validation activities.
- Monitor application performance and proactively identify potential issues.
- Provide technical guidance to users and support teams.
- Ensure adherence to SLA commitments and maintain accurate ticket documentation.
- Interactdirectlywithcustomerstounderstandissues,provideupdates,andensuretimely resolution.
Required Skills
- 2–5 years of experience in ERP application support.
- Strong SQL and database troubleshooting skills.
- Experience with system integrations, APIs, and data validation.
- Knowledge of incident management and problem-solving methodologies.
- Familiarity with ticketing systems and support processes.
- Strong analytical, communication, and customer-facing skills.
- ExperiencewithmaritimeERP,vesselmanagement,procurement,crewing,PMSorsimilar enterprise systems.
- Exposure to cloud platforms and enterprise application architecture.
- This is a 1 year contacrtual role.