About the role
You will lead senior UX teams through complex client engagements, work directly with senior stakeholders, set the direction for the work, and ensure teams deliver high-quality outcomes that create measurable client and business value. This role reports to the VP of UX based in the US and works closely with global UX and delivery leadership to ensure strong execution across India-led and global engagements. You will also play a key role in building the leadership, talent, and delivery capabilities required to scale India as a global UX delivery hub. Experience leading teams from problem definition through design and implementation. Ability to operate as a player-coach: providing strategic direction while getting into the work when the engagement requires it. Experience working across distributed and multi-geography teams. Experience leading large-scale UX/product engagements for enterprise or B2B software. A track record of turning around challenged engagements or materially improving delivery quality. Experience partnering closely with Product, Engineering, Strategy, and Research leaders. Experience with proposal leadership, solution shaping, and account growth through successful delivery. Experience using AI-assisted design and delivery tools to improve team effectiveness. Experience building and scaling UX delivery teams in India for global clients. Own Delivery Take end-to-end accountability for UX delivery across India-led engagements, from problem definition through final delivery. Set the direction, priorities, quality bar, and delivery expectations for complex engagements. Stay close enough to the work to identify risks, resolve ambiguity, remove blockers, and step in when senior design leadership is required. Ensure UX work is grounded in customer and business needs and connects effectively into product and engineering delivery. Hold teams accountable for outcomes, not simply activities or design deliverables. Support proposals and new opportunities that require senior design leadership and delivery credibility. Build long-term client relationships through the quality and consistency of delivered work. Improve delivery effectiveness through better ways of working, reusable assets, appropriate use of AI, and lessons learned from engagements.