About the role
Facilitator – BFSI
“Tata STRIVE is an established brand in the skill development sector, a division of Tata Community Initiatives Trust which addressing the pressing need of skilling India’s youth for employment, entrepreneurship, and community enterprise.
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Role
Facilitator – BFSI- BBDE
Objective
To ensure instruct and facilitate learners (who are school and college dropouts) in classrooms and workshops, if any. Delivery and continuous improvement of training programs; collating and sharing feedback about the training program; developing reinforcements and evaluating outcomes.
Key Responsibilities
●Demonstrates product & process knowledge, customer service skills, and selling skills specifically required in the BFSI industry.
●Create and maintain a positive and professional learning environment.
●Motivate learners through effective training methodologies both in group and individual classroom dynamics.
●Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training delivery, as per the framework provided.
●Conduct specific training needs assessments to support the design, development, and delivery.
●Monitor and measure the effectiveness of training programs and provide necessary feedback to the corporate team for necessary changes when required.
●Partner with learners in their learning process and ensure a positive impact on the scorecard.
●Performs other related duties as assigned or requested.
●To conduct classroom and practical assessments for the learners and evaluate their performance.
●Must be a leader who sets the standard and expectations through example in his/her conduct, work ethic, integrity, and character.
●Manage the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organization’s needs.
●Actively participate in the progressive disciplinary process for learners not able to meet or maintain standards of excellence.
●Should be connected to the market to create opportunities for ON-JOB TRAINING.
●Must be able to travel as needed.
Essential Skills
●Training experience – proficient in training methodologies used in the BFSI industry, and soft skills (communication skills, critical thinking, time management, team building, etc.).
●On-grounds experience in banking, financial services, or insurance industry.
●High energy, enthusiasm, motivational training style, and Strong people skills.
●Excellent creative and conceptual thinking abilities.
●Strong communication skills, both verbal and written. Reading comprehension in English should be high. Knowledge of the local language is preferable.
●Computer literate with in-depth knowledge of MS Office and web-based systems; visual aids, and technology.
●Problem resolution, communication, presentation, facilitation, and influencing skills required.
Reporting To
Center Manager
Location
Chennai
Qualifications
Graduate, Certified/Qualified/ Experienced Trainer
Desired Experience (years)
2 – 5 Years (minimum 2 years with the Skill Development Industry)
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