About the role
- Manage the day-to-day operations of the residential apartment community.
- Supervise MEP systems, including Electrical, Plumbing, DG, STP, WTP, Fire Fighting, and HVAC.
- Ensure preventive and breakdown maintenance is completed on time.
- Lead and manage housekeeping, security, horticulture, and technical teams.
- Handle resident complaints and ensure timely resolution with high customer satisfaction.
- Coordinate with vendors, contractors, and AMC service providers.
- Monitor vendor performance and ensure SLA compliance.
- Conduct regular inspections to ensure cleanliness, safety, and operational efficiency.
- Prepare daily, weekly, and monthly operational and MIS reports.
- Monitor operational budgets, verify invoices, and control maintenance costs.
- Ensure compliance with statutory, fire, safety, and environmental regulations.
- Maintain asset registers, inventory, and maintenance records.
- Conduct staff training on SOPs, safety procedures, and emergency response.
- Coordinate with the Apartment Owners Association (AOA/RWA) and attend committee meetings.
- Ensure smooth facility operations while maintaining high service standards and resident satisfaction.