About the role
- Greet and engage customers in a professional and friendly manner.
- Understand customer requirements and recommend suitable products and styling options.
- Deliver personalized fashion consultations to enhance the shopping experience.
- Achieve individual sales targets and contribute to overall store revenue.
- Promote ongoing offers, loyalty programs, and new collections to customers.
- Build and maintain long-term customer relationships to encourage repeat business.
- Stay updated on the latest fashion trends, collections, fabrics, fits, and styling techniques.
- Demonstrate strong product knowledge to confidently assist customers.
- Provide accurate information regarding product features, pricing, care instructions, and availability.
- Maintain cleanliness, organization, and visual appeal of the store.
- Ensure merchandise is properly displayed, replenished, and tagged.
- Assist with stock receiving, replenishment, stock counts, and inventory management.
- Support billing, cash handling, and POS operations as required.
- Follow company SOPs related to store operations and customer service.
- Maintain displays in line with company visual merchandising guidelines.
- Ensure products are presented attractively to maximize sales opportunities.
- Identify and communicate merchandising improvements to the Store Manager.
- Work collaboratively with store team members to achieve business objectives.
- Support new team members through guidance and knowledge sharing (Senior Fashion Consultant).
- Participate in store meetings, training sessions, and performance reviews.
- Adhere to company policies, grooming standards, and code of conduct.
- Ensure compliance with health, safety, and loss prevention guidelines.
- Maintain confidentiality of company and customer information.
- Strong communication and interpersonal skills.
- Customer-centric approach with excellent selling skills.
- Passion for fashion and styling.
- Ability to build customer relationships.
- Teamwork and collaboration.
- Problem-solving and conflict resolution.
- Basic computer and POS knowledge.
- Time management and multitasking abilities.
- Bachelor's degree or equivalent preferred.
- Higher Secondary (12th Pass) may be considered based on relevant retail experience.
- 0–2 years of experience in retail sales, preferably in fashion, apparel, or lifestyle retail.
- 2–5 years of experience in fashion/apparel retail with proven sales performance and the ability to guide junior team members.