About the role
- Develop and implement strategies for automation and digitisation of FCM processes
- Analysis of the data and identifying anomalies/trends,
- Ensure timely launch of new activities/processes as decided by department
- Ensure sampling efficiency with continual improved hit rates
- Ensure detailed optimal investigation of Sampling Frauds leading to perpetrator identifications and setting of deterrents
- Ensure that action is taken for 100% of cases, within TAT, identified in the technology platforms
- Co-ordinate and follow-up with stake-holders for adherence to the stipulated turnaround time
- Undertake mystery shopping to understand the flaws in the system and to evolve control measures
- Impart regular training to law enforcement agencies, service providers and vendors
Optimal qualification for success on the job is:
- Graduate/ MBA preferred
- Additional Certificate course related to Banking sector
For successful execution of the job, the candidate should possess the following:
- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines