About the role
Responsible for supporting the business team in the execution of functions related to transaction processing, timely response to queries raised, record maintenance, reconciliation, following internal and regulatory procedures and liaising with other internal stakeholders to ensure smooth processing of transactions.
The candidate will have responsibilities across the following functions:
Process:
- Perform the duties of Maker for the activities assigned diligently.
- Understand the process/ policies of the Bank and adhere to the needs.
- Work closely with the overseas branch to process/execute the transactions as per the accuracy/quality standards / SLAs of the Bank.
- Learn the system functions and adhere to the controls.
- Support the overseas branch to resolve operational incidents/reporting (if any).
- Provide suggestion(s) to improve/streamline the operational processes.
Customer:
- Develop and maintain strong stakeholder management with key stakeholders within MUFG.
- Support and resolve customer enquiries and provide excellent customer service.
- Work in partnership with Compliance to understand relevant operational guidelines, MUFG's standard procedures and local regulations and assess the impact on the daily operations workflow.
- Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and promptly.
- To support developmental projects relating to the Department.
- People: Good teamwork
Other/Control:
- Perform the checking process on operational issues, escalated by the less experienced members of the team.
- Perform the reconciliation of any daily pending transactions
- Support the Head of Department in determining the level of support for new MUFG product offerings by carrying out reviews of resourcing issues, internal policies, workarounds, and system capabilities.
- Support the Head of Department in achieving the department's KPIs, set by the Branch Management.
- Support in managing the risk profile for the department.
- Support internal and external audits within the department by preparing documentation as required
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
- Adhere to all company policies as well as guidelines
Requirements:
- Minimum 1 to 3 years of relevant experience in managing Trade / FOREX products.
- Strong PC skills (MS Office).
- Good interpersonal skills to deal courteously and effectively with others.
- Good understanding of basic banking products.
- Understanding of local relevant regulations.
- Certification in any Trade Finance area would be preferred.
- Exposure to regulatory guidelines related to the domain.
- Good interpersonal skills to deal courteously and effectively with others.
- Attention to detail.
- Graduate and/or Postgraduate.