About the role
We need a Technical Project Manager who will own end-to-end delivery of our workflow automation and intelligent process programs. This person will work across three teams: development, delivery, and operations and be the single point of accountability for project planning, execution, risk management, and stakeholder communication. This is not a passive coordination role; we need someone who understands technology deeply enough to challenge estimates, review technical decisions, and drive adoption of modern AI-assisted development practices.
Responsibilities:
- Own and maintain the master project plan for workflow and automation rollouts across AP, AR, and GL towers, managing multiple concurrent workstreams through structured sprint cycles.
- Coordinate daily across development, delivery, and operations teams, aligning priorities, resolving dependencies, and ensuring no workstream is blocked.
- Run sprint planning, daily standups, and retrospectives.
- Maintain RAID logs (Risks, Actions, Issues, Dependencies) with discipline.
- Produce weekly status reports for leadership clear, concise, and honest on progress, risks, and timeline impacts. No sugar-coating.
- Manage client-side readiness dependencies including multi-entity and multi-geography go-lives, and handle deferral or escalation communications professionally.
- Work directly with developers on task breakdown, effort estimation, acceptance criteria, and sprint commitment.
- You should be able to read a pull request, understand a CI/CD pipeline, and spot when estimates don't add up.
- Drive adoption of AI-assisted development tools (Claude Code, GitHub Copilot, Cursor) within the team, lead by example with hands-on usage.
- Coordinate with external vendors and platform partners on licensing, compliance, SLA adherence, and SOP enforcement.
- Manage escalations end-to-end from root cause identification through formal response drafting to process change implementation.
- Maintain documentation hygiene: project charters, decision logs, SOPs, and runbooks stay current, not stale.
Requirements:
- 8-10 years of project/program management experience, with at least 3 years leading technology delivery projects in fintech, supply chain, or BPM domains.
- Demonstrated experience managing cross-functional teams (development + delivery + operations) on workflow automation, RPA, or low-code/no-code platform implementations.
- Hands-on, daily usage of AI coding tools specifically Claude Code, GitHub Copilot, or Cursor.
- We will validate this in the interview; familiarity alone is not sufficient.
- Solid understanding of CI/CD pipelines, cloud infrastructure (Azure preferred), version control workflows (Bitbucket/Git), and deployment processes.
- Meticulous planning habits: the project plan is updated daily, not retroactively before a review meeting.
- Excellent written and verbal communication in English, capable of drafting client-facing emails, formal escalation responses, vendor communications, and executive summaries independently.
- Comfortable operating in a fast-paced environment with shifting priorities across multiple clients and geographies.
Good to Have:
- Experience with workflow and BPM platforms such as Kissflow, Zoho Qntrl, Microsoft Power Automate, or similar.
- Understanding of F& A domain processes: accounts payable, accounts receivable, reconciliation, general ledger. Agile/Scrum certifications (CSM, PMI-ACP, SAFe).
- Experience with infrastructure management: server provisioning, monitoring, and incident response.
- Prior experience in an IT services or BPO/BPM company serving global clients.