About the role
Provide day-to-dayproduction supportfor Oracle EBS R12 modules:iProc, PO, AP, CM, FA, and GL
Investigate and resolveuser-reported issuesrelated to system functionality, performance, and data integrity.
Collaborate withfunctional usersto gather requirements and delivertechnical solutionsincluding reports, customizations, interfaces, and workflows (RICEW).
Supportmonth-end/year-end activitiesand ensure timely resolution of financial close-related issues.
Create and maintainfunctional and technical documentationfor changes and enhancements.
Troubleshoot and debug PL/SQL packages, forms, and workflows.
Performroot cause analysisand recommend preventive measures for recurring issues.
Coordinate with DBA, infrastructure teams, and Oracle Support (SRs) to resolve critical issues.
Work onOracle patches, upgrades, and testing cycles(e.g., UAT, regression testing).
Participate in system enhancements and minor projects fromrequirements gathering to deployment.
5+ years of experience withOracle EBS R12, especially iniProcurement, Purchasing, AP, CM, FA, and GLmodules.
Strong understanding ofP2P and financial business processes.
Hands-on experience withOracle Forms, Reports, PL/SQL, XML Publisher, andOracle Workflow.
Experience ininterfaces, conversions, extensions, and custom reports(RICEW).
Ability to work directly with users to gather requirements and provide support.
Familiarity withOracle AIM or OUM methodologyis a plus.
Experience withOracle Support (SR) processand patch management.
Excellentproblem-solving and communication skills.