About the role
Key Responsibilities
Regulatory Oversight:
o Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.
o Support the implementation and maintenance of compliance policies, procedures, and control frameworks.
Audit & Monitoring:
o Conduct internal audits, account activity, and communication logs.
o Manage and prepare for external audits by clients or regulators.
Complaint Management:
o Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.).
o Analyze complaint trends and propose corrective actions.
Training & Awareness:
o Develop and deliver compliance training modules for new hires and ongoing employee certification.
o Collaborate with department leads to ensure consistent compliance culture.
Risk Assessment:
o Identify areas of potential compliance risk and escalate concerns with recommended mitigation strategies.
o Stay informed about regulatory changes and updates and communicate impacts to leadership.
Vendor & Data Privacy Oversight:
o Ensure third-party vendors handling consumer data adhere to company security and privacy protocols.
Required Qualifications
Bachelor’s degree
3–5 years of experience in a compliance or risk management role within a debt collection.
Deep knowledge of FDCPA, CFPB, TCPA, and UDAAP regulations.
Strong analytical and investigative skills.
Excellent written and verbal communication abilities.
Ability to manage multiple projects and deadlines.