About the role
As a First Responder Intern, you'd be the first point of contact for those who reach out to us for support across multiple platforms. At Heart It Out, we care! We strive to provide accessible mental healthcare for all. This vision comes to life through skilled and compassionate individuals like you.
Responsibilities:
- Be the first point of contact for people reaching out to Heart It Out for support across multiple platforms.
- Support the team at Heart It Out to improve and maintain timely communications.
- Follow up with clients for payments, tracking offline appointments, and updating invoices.
- Handle refunds, session rescheduling, session booking, and sharing links.
- Delegate work to respective departments based on outbound communications.
- Provide a kind and non-judgmental space to people who are reaching out to Heart It Out seeking mental health care and services.
- Track all communications on phone, whats-app and Google My Business.
- Answer queries related to the session, therapists available, their profiles, and support with booking.
- Checking and follow-ups for cart abandonments.