About the role
Responsibilities:
- Work with Account Executives on complex deal cycles involving multiple stakeholders.
- Run technical proof-of-concept processes and present tailored demos based on customer and business needs.
- Lead technical discovery calls and write the implementation scoping document for each customer launch.
- Tune prompts and models to achieve the right AI performance for each client.
- Build integrations to transaction systems such as revenue, billing, and accounts payable, as well as custom modules customers need to go live.
- Partner with product and engineering to deliver on customer requests and advocate for customer needs.
- Troubleshoot, debug, fix, and upgrade software for reliable production performance, and support deployed solutions over time.
Requirements:
- 2+ years of experience in forward deployed engineering, sales engineering, implementation engineering, or solutions engineering.
- Bachelor's degree in an engineering discipline; computer science preferred but not required.
- Strong verbal and written communication skills and comfort working directly with customers.
- Proficiency in Go, TypeScript, or Python.
- Experience working with account executives on technical sales processes for enterprise customers.
- Proactive, highly motivated, and able to handle the intensity and pace of a startup.