About the role
We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru.
The RoleMost people 2–3 years into their careers are getting good at one thing. This role is for the ones who want to get good at everything - fast.
The Founder’s Office is where the most important, most ambiguous, and most consequential work lives. You’ll work directly with the founders on whatever is highest priority - closing an enterprise deal, fixing a broken customer deployment, figuring out why a vertical isn’t converting, building the business case for a new market. No two weeks will look the same.
This is deliberately a generalist role. Over 12–18 months, you’ll develop a sharp point of view on where you want to go -product, sales, business development, customer success - and we’ll actively help you get there. Think of it as a founder’s MBA, except the tuition is paid and the work is real.
If you’ve come from consulting, an early-stage startup, or an AI company and you’re hungry for more ownership than your current role allows, this is the seat.
What You’ll Do
- Own customer relationships end-to-end - from first call to go-live to expansion
- Work with enterprise customers to translate their business goals into agent configurations, prompt logic, and integration requirements
- Sit in on and eventually lead sales conversations - help close deals, write proposals, and navigate procurement
- Identify patterns in churn, expansion, and customer feedback, and turn them into product and GTM recommendations
- Build internal playbooks - onboarding processes, success metrics, escalation paths, vertical-specific templates
- Run high-priority projects directly for the founders - market analysis, competitive research, partner outreach, new vertical scoping
- Be the connective tissue between customers, product, and engineering
What We’re Looking For
Must-have:
- 2–4 years of experience in management consulting, investment banking, early-stage startups, or an AI/SaaS company
- You can structure a problem, communicate it clearly, and drive it to closure without hand-holding
- Comfortable in ambiguous, fast-moving environments where the playbook doesn’t exist yet
- Strong written and verbal communication - you can hold a room with a CXO and debug a customer issue in the same afternoon
- Genuine curiosity about AI - you’ve used these tools seriously, not just dabbled
Good to have:
- Direct experience in B2B SaaS, voice AI, or conversational AI
- You’ve worked at or with a YC company or high-growth startup
- You’ve owned a revenue number, even informally
- You can read a financial model and know what levers matter
- Exposure to enterprise sales cycles, procurement, or customer success at scale
How This Role GrowsAt 12–18 months, you’ll have a clear view of where you want to go. We’ll shape the role around your strengths:
- Strong in customers and revenue → Sales Lead or Customer Success Lead
- Strong in product insights and patterns → Product Manager or Product Ops
- Strong in strategy and markets → GTM Lead or Business Development
We don’t hire for this role and leave you in it forever. The point is to make you exceptional at whatever direction you choose - with real context, real relationships, and real skin in the game.
Why Bolna
- Direct access to founders from day one - you’ll be in the room for decisions most people at your stage never see
- Fastest learning curve available in B2B AI sales, product, and customer success
- Real ownership, real customers, real consequences - not a support function
- Competitive compensation + meaningful ESOP
- Bengaluru office, in-person team collaboration