About the role
FP&A Delivery Excellence Lead :
Role Purpose
Build and lead the Delivery Excellence function for the FP&A CoE, driving governance, quality, productivity, risk management and continuous improvement. Ensure scalable, standardized and AI-enabled operations while supporting the growth of the CoE from 100+ to 1,000+ FTEs. Partner with Delivery, Transformation and Strike Team Team & leaders to improve service quality, client satisfaction, operational efficiency and business outcomes
Experience
- 15+ years in FP&A, Finance Operations, Shared Services, GCC, GBS or BPS
- Experience managing large global delivery organizations
- Proven track record in Delivery Excellence, Governance, Quality and Risk Management
- Experience driving transformation, automation, AI and productivity initiatives
- Hands on experience in Value Stream Mapping, Lean Six Sigma methodologies, driving process improvement using LSS methodologies
- Working experience in Delivery Process Maturity assessments
- Strong client and stakeholder management across global geographies
Education
- CA / CMA / CPA / MBA (Finance)
Preferred Certifications
- FPAC (Financial Planning & Analysis Professional)
- Lean Six Sigma Green/Black Belt/ MBB BB Certified
- PMP (Project Management Professional)
- Power BI / Analytics Certification
- AI for Finance / Hyperautomation Certification
Core Skills
- Delivery Governance & Operational Excellence
- Quality, SLA & KPI Management
- Risk, Compliance & Audit Readiness
- Productivity & Continuous Improvement
- Client & Executive Stakeholder Management
- Lean Six Sigma & Value Stream Mapping
- Process Maturity Assessment
- Workforce Planning & Capacity Management
- GenAI, Agentic AI & Automation
- Analytics & Business Insights
Key Responsibilities
- Establish Delivery Excellence governance, controls and review frameworks.
- Improve quality, productivity, utilization, CSAT and operational KPIs.
- Drive standardization, automation and AI-led transformation initiatives.
- Lead risk management, audits, compliance and escalation governance.
- Create executive dashboards, metrics and performance reporting.
- Coach teams and build a culture of accountability, quality and continuous improvement.
Success Measures
- 95% SLA adherence
- 98% delivery accuracy
- Improved CSAT, productivity and margins
- Zero major audit/compliance observations