About the role
We are looking for an energetic, friendly, and customer-focused Front Desk Executive to be the first point of contact for members and visitors. This role is responsible for managing front desk operations, member interactions, basic sales, and coordination with the centre team to ensure a smooth day-to-day experience.
Responsibilities:
- Welcome and assist members, visitors, and walk-in customers.
- Handle calls, WhatsApp enquiries, bookings, cancellations, and member requests.
- Respond to member queries and ensure a positive customer experience.
- Follow up with leads and support membership, coaching, and program sales.
- Explain memberships, classes, programs, and facility offerings to customers.
- Coordinate with coaches, housekeeping, and maintenance teams for smooth centre operations.
- Ensure the facility is clean, presentable, and ready for members.
- Maintain accurate records of bookings, enquiries, payments, and daily activities.
- Handle member feedback and resolve basic concerns, escalating issues when required.
- Follow company SOPs, safety guidelines, and front desk processes.
- Support the Centre Manager with day-to-day operational activities.
Requirements:
- Freshers or candidates with up to 1 year of experience can apply.
- Experience in sports, fitness, gym, hospitality, or customer service is preferred.
- Passion for sports, fitness, and an active lifestyle.
- Good communication and interpersonal skills.
- Friendly, confident, and comfortable interacting with customers.
- Positive attitude with a strong willingness to learn.
- Good organisational and problem-solving skills.
- Comfortable working in shifts, weekends, and holidays.
- Basic knowledge of Google Workspace or MS Office.
- Customer service, communication, sales orientation, teamwork, ownership, problem-solving, and operational discipline.