About the role
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Reception Duties:
- Greet and welcome visitors in a courteous and professional manner.
- Answer and direct phone calls, emails, and other inquiries.
- Manage appointment scheduling and meeting room reservations.
- Handle check-ins and check-outs for visitors and guests.
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Administrative Support:
- Perform general administrative tasks such as filing, photocopying, and data entry.
- Maintain office supplies inventory and reorder as necessary.
- Prepare and distribute internal communications and documents.
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Customer Service:
- Address client and visitor concerns or queries promptly and effectively.
- Provide information about the organization's services, policies, and procedures.
- Ensure a high level of customer satisfaction through friendly and efficient service.
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Office Management:
- Coordinate with various departments to ensure smooth office operations.
- Assist with organizing company events and meetings.
- Maintain a clean and organized front office area.
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Records Management:
- Manage and update contact lists and visitor logs.
- Handle confidential information with discretion and integrity.
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Problem-Solving:
- Resolve minor issues or conflicts that may arise at the front desk.
- Escalate complex or urgent matters to the appropriate personnel.