Front Office Executive - Offrole

Job Title: Front Office Executive - Off role

Company

Credila 

Location

Mumbai

Department

Front Office Executive

on Third Party 

 Persol India

About the Company

Credila Financial Services Limited (Formerly known as HDFC Credila Financial Services Limited) is one of India’s largest education loan non-banking financial companies (NBFCs) offering education loans to Indian students. With an in-depth understanding of the higher education domain in India as well as overseas, Credila offers tailor-made education loan solutions that help enable students to be financially equipped to pursue their education at their dream university and country of study. Since inception, Credila has funded 178,000+ Indian students across 63 countries in 4,600 institutes.

Key roles and responsibilities

Reception Duties

• Greet and welcome visitors in a professional and friendly manner.
• Manage the front desk (telephone, email, walk-ins).
• Answer, screen, and forward incoming calls.
• Maintain visitor logs and issue visitor passes.
• Coordinate incoming and outgoing courier/mail services.
• Ensure the reception area is tidy and presentable.
• Coordinate incoming and outgoing courier/mail services.

Administrative Duties

• Manage office supplies inventory and place orders as needed.
• Assist in scheduling meetings, booking conference rooms.
• Maintain records, files, and office documents (both digital and physical).
• Support HR/admin in onboarding tasks (like issuing ID cards, orientation materials).
• Handle petty cash and assist in expense tracking.
• Liaise with vendors, maintenance, housekeeping, etc.
• Prepare and circulate internal communications, memos, or notices.
• Handle incoming calls professionally and route them to relevant departments.
• Manage visitor access, maintain the visitor log, and ensure ID verification.
• Receive and dispatch courier, mail, and inter-branch communication.
• Ensure that the reception and customer waiting areas are clean, professional, and compliant with our branding.
• Coordinate administrative support across departments.
• Maintain branch-level files, employee attendance records, and leave registers.
• Assist with onboarding processes for new hires (ID creation, document collection, setup).
• Monitor office supplies and stationery, initiate purchase requests as needed.
• Liaise with vendors for facility management, security, housekeeping, and AMC services.
• Maintain petty cash records and assist with routine administrative expenses and bill submissions.
• Support organizing staff meetings, compliance audits, and training sessions.
• Assist in scheduling appointments for MD office or senior officials.

Compliance & Confidentiality

• Ensure front desk procedures comply with RBI guidelines a d.
• Maintain confidentiality in handling customer and employee data.
• Support documentation for internal/external audits and compliance inspections.

Skills

• Excellent verbal and written communication skills.
• Professional appearance and interpersonal skills.
• Time management and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Knowledge of office equipment (printers, scanners, Video conferencing & telephone).
• Ability to handle confidential information responsibly.

Qualifications & Experience

• Minimum Qualification: Graduate in any discipline (preferably from Hospitality Industry).
• Experience: 1–3 years in a similar front desk/admin role.