About the role
Job Title
Fulfilment Manager - Unsecured Loan
Business Unit
Business Enhancement Unit
Reporting To
Area Head - Digital Sales - Assets - Unsecured Loans & HL - DBC
Job Function and Role Type
Sales, Individual Contributor
Version No
2.1
Job Purpose
To source Personal Loan and Business Loan products under an end-to-end conversion model through alternative distribution channels and promote HL/GL/Cards under a lead model.
Key Responsibilities
Develop a Business Model
Generate business in a cost-effective model.
Focus on customer retention and referrals.
Productivity
Hire and train off-role team members.
Address customer queries and collect documents.
Disburse loans efficiently.
Increase Business Through Internal Channel
Source Personal Loan business via DSA, internal channels, and telecalling.
Leverage digital DSA and marketing resources.
Sourcing of Business
Source Personal Loan business through referrals and initiatives.
Cross-sell bank products through referrals.
Conduct marketing activities in non-CSA corporates.
Performance Management
Monitor conversion percentage on inbound business.
Track team productivity and ensure targets are met.
Achieve IRR and PF percentage goals.
Education:
Graduation required; post-graduation preferred.
Certifications:
Sales and Influencing Skills, Banking Product & Process Knowledge, Knowledge of Competition & Current Trends in Financial Industry.
Key Competencies
Sales and influencing, communication, banking product knowledge, competition awareness, customer focus.
Major Stakeholders
Customers, external channels/vendors, credit teams, operations team, HLIC & HDFC Ergo.