About the role
- Execute Icertis product implementations following the company methodology, adhering to scope, schedule, and effort.
- Collaborate with business partners to design best‑of‑breed solutions that meet implementation objectives.
- Lead requirement gathering and functional design activities across multiple engagements.
- Coordinate with Engineering, Quality Assurance, and Support teams to ensure seamless delivery.
- Own system configuration, testing, and deployment for each project.
- Mentor and contribute to capability building within the Professional Services group.
- Provide actionable feedback to the product team to influence the Icertis roadmap.
- Manage client communications, ensuring clear expectations and strong relationships.
- Monitor project health, identify risks early, and implement mitigation strategies.
- Document implementation best practices and lessons learned for future engagements.
- Minimum 3 full‑life‑cycle enterprise application implementations in a project lead or manager role.
- Prior experience implementing contract management or supply‑chain applications (highly preferred).
- Engineering degree from a reputed institute; MBA in a related field is a distinct advantage.
- Strong analytical skills with the ability to interpret data trends and devise effective strategies.
- Excellent written and verbal communication skills with strong interpersonal abilities.
- Proven ability to build and maintain peer‑to‑peer relationships with client stakeholders.
- Hands‑on experience with system configuration and deployment of SaaS solutions.
- Ability to work independently and collaboratively across multiple simultaneous projects.
- Customer‑focused mindset with a track record of delivering high‑quality outcomes.
- Willingness to travel to client sites as required.