About the role

Role Overview:The Head – Inside Sales will be responsible for driving lead generation, nurturing, qualification, and inside sales conversions across the CLR Group, with a strong focus on CLR Facility Services.Key Responsibilities:1. Inside Sales Strategy & Leadership• Lead, coach, and mentor a team of Inside Sales Executives to achieve monthly and quarterly lead generation targets.• Design and implement the Inside Sales Strategy aligned with CLR’s business goals and sales roadmap.• Collaborate with Business Head and Regional Sales Leaders to ensure alignment with Pan India sales initiatives.2. Lead Generation & Pipeline Building• Build, manage, and track an active pipeline of prospective clients across key verticals — Healthcare, BFSI, Education, Industrial, and Corporate.• Ensure a ₹100 Cr+ qualified opportunity pipeline in coordination with field sales teams.• Maintain visibility of lead progress through Zoho CRM with strict data discipline. 3. Email Campaign Management• Plan, execute, and monitor targeted email campaigns for different industry verticals and service lines.• Continuously analyze campaign performance metrics (open rates, click rates, response rates, conversions).• Work closely with the Marketing team to refine content, subject lines, segmentation, and cadence to maximize engagement.• Maintain an updated and segmented email contact database to ensure maximum reach and minimal bounce rate.• Implement A/B testing and data-driven decision-making to improve campaign ROI. 4. Process & CRM Excellence• Ensure complete adoption and hygiene in Zoho CRM — from lead sourcing to closure.• Create dashboards and reports for leadership review (weekly, monthly, and quarterly). • Improve inside sales processes through analytics, automation, and feedback loops.5. Team Development & Collaboration• Build a performance-oriented culture with clear daily, weekly, and monthly goals.• Conduct periodic training sessions on communication, negotiation, and CRM utilization.• Coordinate with Marketing, Operations, and Finance teams to align leads with delivery capabilities and pricing frameworks.

General Manager - Inside Sales

About the role

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