About the role
Expectations/ Requirements
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Lead and mentor a team of Key Account Managers to manage enterprise and strategic merchant accounts.
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Build and nurture long-term relationships with CXOs and decision-makers at large merchants.
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Own the P&L of enterprise accounts, ensuring revenue growth, merchant retention, and expansion.
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Drive upsell and cross-sell of payment solutions (Cards, UPI, Net Banking, BNPL, Wallets, APIs, POS).
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Collaborate with Product, Tech, Operations, Risk & Compliance teams to deliver tailored solutions.
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Oversee contract negotiations, commercials, and SLAs with high-value accounts.
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Track transaction trends, analyze performance, and identify strategic opportunities for growth.
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Resolve escalations and ensure high merchant satisfaction and NPS scores.
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Monitor competition, market developments, and regulatory changes to shape client strategy.
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Report business performance and forecasts to senior leadership.
Qualifications & Skills
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Engineering graduate/post graduate.
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10+ years of experience in Enterprise Sales / Key Account Management in Payments, Fintech, or BFSI.
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Minimum 3+ years in a leadership role managing account managers or enterprise sales teams.
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Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
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Proven record of achieving revenue targets and managing large merchant portfolios.
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Strong leadership, team management, and people development skills.
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Excellent communication, negotiation, and stakeholder management abilities.
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Data-driven mindset with the ability to derive insights and build business cases.