About the role
WHAT YOU WILL BE DOING:
- Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
- Personally drive and support the sales, Marketing and Distribution.
- Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
- Act as an Accor Ambassador aiming to enhance the company image and market reputation.
- Attract, train, retain & coach leadership team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Strong process orientation;
- Strong Leadership abilities and organizational skills;
- Entrepreneurial, thinks out of the box;
- Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
- Outstanding PR and social integration skills to develop strong customer relations
- Able to drive change and look for operational efficiencies/synergies across the network
- Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
- 12 + years’ industry experience in international brands with minimum 2 years of experience in similar role.
- Strong F&B and Sales background will be an added advantage
- Proven track record in making the hotel operation profitable
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities