About the role
Key Responsibilities
1. Leadership Development & Training
- Design and implement structured leadership development programs for:
- Center Leadership (Center Directors, Admin Leads)
- First-time managers
- Mid-level management (Regional/Cluster teams)
- Deliver engaging, practical, and outcome-oriented training sessions personally (classroom, workshops, on-ground).
- Build core leadership capabilities including:
- People management and team engagement
- Decision-making and problem-solving
- Communication and conflict resolution
- Accountability and ownership mindset
- Develop training content, playbooks, and toolkits tailored to business realities.
2. Six Sigma & Operational Excellence
- Drive adoption of Six Sigma methodologies across the organization.
- Train leadership teams on core Six Sigma tools (DMAIC, root cause analysis, process mapping, etc.).
- Enable teams to independently run projects focused on:
- Revenue growth
- Cost optimization
- Productivity improvement
- Parent satisfaction and experience enhancement
- Mentor and review Six Sigma projects led by regional and center teams.
- Track measurable impact and ROI of initiatives.
- Embed parent-centric thinking into all leadership programs.
- Train teams on:
- Handling escalations effectively
- Improving response TAT and communication quality
- Building trust and long-term parent relationships
- Partner with operations teams to identify recurring parent pain points and address them through capability building.
4. Trainer Network Management
- Build, train, and manage a team of regional trainers.
- Ensure standardization and consistency in training delivery across regions.
- Conduct Train-the-Trainer (TTT) programs to enhance trainer effectiveness.
- Monitor training quality, feedback, and impact.
5. Capability Building Strategy & Execution
- Develop a structured annual capability-building roadmap aligned to business priorities.
- Collaborate with leadership to identify skill gaps and design targeted interventions.
- Use data and feedback to continuously refine training programs.
- Drive a culture of continuous learning and self-improvement.
Key Requirements
Experience & Background
- 10–15 years of experience in Learning & Development, Leadership Training, or Capability Building.
- Strong hands-on experience in delivering training (not just designing programs).
- Proven track record in implementing Six Sigma / Lean methodologies in operations-driven environments.
- Experience in multi-location operations (education, retail, healthcare, or service industry preferred).
Skills & Competencies
- Excellent facilitation and training delivery skills with high energy and engagement.
- Strong understanding of leadership frameworks and adult learning principles.
- Deep expertise in Six Sigma tools and practical application.
- Strong business acumen with ability to link training to measurable outcomes.
- High ownership, execution focus, and ability to work hands-on.
- Strong stakeholder management and influencing skills.
Personal Attributes
- Highly dynamic, self-driven, and action-oriented.
- Comfortable working on-ground and traveling extensively.
- Ability to connect with teams at all levels—from center staff to senior leadership.
- Passion for people development and building high-performing teams.
Success Metrics
- Improvement in leadership effectiveness scores across levels
- Measurable impact of Six Sigma projects (revenue, cost, productivity)
- Reduction in parent escalations and improvement in satisfaction scores
- Training coverage, quality, and effectiveness across regions
- Capability uplift of regional trainer network