About the role
- Experience with HR ticketing/case management tools (e.g., ServiceNow) and knowledge management practices.
- Exposure to HRIS and learning systems (e.g., SAP HCM/SuccessFactors, Workday, Cornerstone, etc.).
- Good working knowledge of MS Excel (pivot tables, lookups) and PowerPoint for reporting/communications.
- Understanding of HR lifecycle processes (onboarding, employee data changes, benefits support, HR queries).
- Ability to manage multiple priorities, handle high volumes, and work with minimal supervision.
- Willingness to work in shifts aligned to business requirements, rotational shifts as applicable.
- Work model as per project and organizational policy.
- May require flexibility during peak periods (month-end, learning campaigns, compliance deadlines).
- Any graduate/postgraduate (preferred: HR/Business/Commerce) or equivalent relevant experience.
- 0–4 years of experience in HR Operations / HR Shared Services / HR Help Desk.
- Strong written and verbal communication skills (English).
- Ability to follow SOPs, maintain data accuracy, and handle confidential employee information.
- Comfortable working in a process-driven, metrics-oriented environment.