Global Payroll Tower Lead

Role Overview:

The Global Payroll Tower Lead will own and govern end-to-end payroll service delivery across multiple countries for the Client account. The role requires strong knowledge of multi-country payroll, statutory compliance, Workday PECI integrations, payroll platforms, ServiceNow, operational controls, vendor governance, client management, and payroll transformation. The Tower Lead will ensure accurate, timely, compliant, and controlled payroll delivery while driving stakeholder confidence, service stability, continuous improvement, and measurable business outcomes.

Key Responsibilities:

• Lead and govern end-to-end multi-country payroll operations, ensuring accurate, timely, compliant, and employee-focused payroll delivery.
• Act as the primary delivery contact for client stakeholders, country payroll teams, and third-party payroll vendors.
• Own payroll governance, including service reviews, leadership reporting, SLA and KPI performance, risk and issue management, action tracking, and escalation resolution.
• Oversee the complete payroll lifecycle, including input collection, data validation, gross-to-net processing, approvals, funding, bank file execution, statutor y payments, accounting outputs, reconciliations, payslips, and post-payroll activities.
• Provide functional oversight of Workday PECI interfaces, including understanding of file structure, full and delta files, effective-dated changes, event processing, error handling, data mapping, interface monitoring, and reconciliation with payroll platforms.
• Ensure strong controls across upstream data, payroll inputs, calculations, expected-versus-actual variance checks, payment files, statutory remittances, general ledger outputs, access management, approvals, and evidence retention.
• Ensure compliance with country-specific payroll, tax, social security, labor, data privacy, record-retention, and statutory reporting requirements in partnership with local SMEs and vendors.