GM - Technical Program Manager

We're looking for a GM - Technical Program Manager to join Service and Engagement. This role suits someone with around 12-16 years of relevant experience, who can lead complex, cross-team programs from planning through launch and keep engineering, product, and leadership aligned along the way.

Responsibilities:

• Own complex, cross-team programs end-to-end, from planning through launch, keeping scope, timelines, dependencies, and risks visible and under control.
• Solid B2C experience.
• Build and maintain clear plans, milestones, and status reporting that engineering, product, and leadership can rely on, and communicate with executive-level clarity on progress, risks, and decisions needed.
• Identify and unblock cross-team dependencies early, and escalate trade-offs with clear options and a recommendation.
• Apply strong program and project planning practices (Agile, Scrum, and Kanban), alongside disciplined dependency, risk, and change management, to keep delivery predictable as scope and priorities evolve.
• Run effective rituals such as planning, reviews, and retrospectives, and continuously improve how teams deliver, including through post-launch reviews that turn lessons into lasting process changes.
• Track delivery and quality metrics, and use them to forecast, adjust, and communicate honestly about progress, drawing on delivery metrics and forecasting methods to set realistic commitments.
• Partner with technical leads to understand architecture, cloud, and software delivery practices well enough to challenge estimates and sequencing and to weigh technical risk, reliability, and release readiness.
• Use AI tools to automate reporting and surface risks sooner, and help teams adopt AI-assisted ways of working in delivery.
• Manage delivery tooling such as Jira, Confluence, or similar platforms so that plans, dependencies, and status stay accurate and transparent across teams.
• Mentor and coach program managers and team members, and foster an inclusive, collaborative environment where stakeholders can raise concerns early.

Requirements:

• A certification such as PMP, SAFe, or similar, showing a structured approach to program delivery.
• Experience running programs across multiple geographies and time zones, with the ability to coordinate and communicate effectively across distributed teams.
• Exposure to AI/ML delivery or data-platform programs, including an understanding of the specific risks and dependencies they bring.