About the role
Job Title: Google Reviewer – Customer Service & Digital Marketing
Role Overview:We are looking for an experienced Google Reviewer who will take ownership of customer service reviews across digital platforms and build strong, positive relationships with customers. The role also involves managing digital marketing channels and improving conversion performance.
Key Responsibilities:
- Review, manage, and respond to customer service ads and reviews across App & Web platforms
- Convert negative customer reviews into positive experiences through effective communication
- Manage and optimize digital marketing channels to drive conversions
- Achieve defined targets related to review conversions and customer engagement
- Provide creative ideas for campaign content, target audience selection, and addressing consumer concerns
- Track performance, prepare daily reports, and suggest improvements
- Generate weekly and monthly reports for conversions across all digital channels
- Work with web analytics tools to measure campaign effectiveness
- Handle campaigns across Search, Display, Remarketing, Financial Campaigns, and Affiliate Marketing
- Coordinate with internal stakeholders and departmental managers for advertising opportunities
- Support other profiles and responsibilities when required
- Minimum 1 year of experience as an Ad Reviewer in the customer service domain
- Strong understanding of the review conversion process
- Excellent written and verbal communication skills
- Strong organizational and reporting skills
- Working knowledge of web analytics tools
- Exposure to digital marketing channels and performance tracking