About the role
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Role SummarySpecializes is supporting and resolving customers encountering problems using company's products such as concerns raised during installation, operation, maintenance or product application or compatibility matters. Reports new or recurring problems to design departments.
Key Responsibilities
sKey Responsibilities
Independently analyze, troubleshoot, and resolve customer issues.
Collaborate with R&D and System Test (ST) teams to identify and deliver solutions for customer-reported problems.
Drive technical discussions and solution implementation at customer sites.
Provide technical support for telecom cloud and packet core solutions.
Participate in deployments, upgrades, troubleshooting, and maintenance activities.
Job Requirements
Desired Candidate Profile
Strong troubleshooting and problem-solving skills.
Ability to work independently with minimal supervision.
Excellent communication and customer-handling skills.
Willingness to travel based on business requirements.
Flexibility to work in shifts (Morning /Noon shifts) when required.
Ability to thrive in a customer-facing and fast-paced technical environment.
Preferred Experience
Telecom Core Network, EPC, or Cloud Native Network Functions (CNF/VNF) support experience.
Exposure to Kubernetes, OpenStack, Docker, and cloud-based telecom deployments.
Experience in customer support, operations, or technical services within telecom environments.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.