About the role
Job description
Location: Khopat, Thane, 400601
Reports To: General Manager
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
- Customer Interaction: Act as the primary customer contact, delivering exceptional service.
- Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
- Product Knowledge: Stay updated on company products, services, and trends.
- Customer Experience Improvement: Identify and recommend improvements for customer experience.
- Technical Support: Assist with product setup, troubleshooting, orders, and returns.
- Database Management: Maintain accurate customer records in the database.
- Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
- Reporting: Generate reports on customer satisfaction and improvements.
- Training: Train new customer service representatives if needed.
- Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication, problem-solving, and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
Benefits
- Compensation: Competitive salary and performance incentives.
- Health Benefits: Health insurance.
- Leave Policy: Paid time off and holidays.
- Growth Opportunities: Professional development opportunities.
Work Environment: Supportive work environment.
Apply now if you are passionate about customer satisfaction!
Job Types: Full-time, Permanent, Fresher
Pay: ₹250,000.00 - ₹400,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
Schedule: Day shift
Supplemental Pay: Performance bonus
Experience: Customer support: 1 year (Preferred)
Location: Khopat, Thane, Maharashtra (Preferred)
Work Location: In person
Requirements
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication, problem-solving, and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
Benefits
Benefits
- Compensation: Competitive salary and performance incentives.
- Health Benefits: Health insurance.
- Leave Policy: Paid time off and holidays.
- Growth Opportunities: Professional development opportunities.
Work Environment: Supportive work environment.