About the role
Key Responsibilities
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Welcome and assist customers/visitors at the project site and sales office.
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Handle customer queries and provide accurate information about the project, amenities, specifications, and payment plans.
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Coordinate site visits and ensure a smooth customer experience.
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Maintain visitor and customer records in CRM/Excel.
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Coordinate with the Sales, Pre-Sales, and Customer Support teams for customer requirements.
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Follow up with customers regarding site visits, bookings, documentation, and other requirements.
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Handle customer complaints and coordinate with the concerned department for resolution.
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Maintain professional communication and build good relationships with customers.
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Prepare daily/weekly reports related to site visits, enquiries, and customer interactions.
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Ensure the reception and customer interaction areas are maintained professionally.