About the role
Role: Grievance OfficerJob Title: Assistant Manager / Deputy ManagerExperience: 2 years +Education: Graduate / Post GraduateWork Location: Goregaon (East), Mumbai
Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs
Ensuring adherence to quality parameters laid for grievance handling
Data Reconciliation
Risk and Compliance management
Managing Senior Management Escalations
Managing Social Media Escalation
Managing Banking Partners and Internal Stakeholders
End to End management of Grievance function as a whole