About the role
Key Responsibilities: • Spearhead the Employee Benefits Line of business • Review claims processed by the team for correctness and completeness • Serve as SPOC for stakeholders addressing inquiries and providing updates • Guide the team of processors and oversee their performance • Analyze claims to identify trends, detect potential frauds and areas of
Improvements • Diligently attend to escalation • Publishing reports to leadership on performance metrices • Maintain Proper documentation of processes and cross skilling of resources • Ensure SLA’s & KPI’s are consistently met • To have Finance & Accounting background (AP/AR)
Work Experience: ~ 12 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims
Skills and Qualification: • Commerce Graduate • Strong Communication skills • Analytical and Problem solving bent of mind • Able to work under pressure to meet timelines • Able to effectively collaborate • Customer Centric behavior
Technical Experience • Experience in MS Office, MS Excel, SAP
Must Have :Employee Benefits Operations, Stakeholder Management, SAP, Claims Governance Good to Have : FnA Background, Leadership Reporting, Fraud Analysis, Process Improvement
Qualifications: BACHELOR OF COMMERCE