About the role
Job Description
Job Title
GSOC Engineer (Global Services Operations Center)
Department
Service Operations
Position Type
Full-Time
Job Location
Bengaluru
Shift Timings
24*7 Shifts
Work Mode
WFO
Industry Type
Telecom
Travel Required
No
Why Us?
TOMIA is an innovator and leader in real-time Roaming Value-Added Services (VAS) solutions for over 25 years. TOMIA’s award-winning solutions meet all industry standards and leverage the latest cellular network technologies. We help mobile operators speed up 5G Standalone adoption, expand IoT enterprise opportunities, and improve customer experiences, all while optimizing costs. With AI-driven analytics, we help create new revenue streams and enable smarter, data-driven decision-making.
Collaboration and Innovation are at TOMIA’s core. Our success is built on diverse strengths across different teams, functions, and geographies, summarised in our company values:
- Open collaboration
- Driving innovation
- Customer commitment
- Growth mindset
- Deliver results
Please visit our website to know more about us -
A Day in the Life of GSOC Engineer:
The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.
So, how are we going to keep you busy?
- Handling the customer request via Ticketing system or Email.
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
- First level support to the customer request and acknowledge the request.
- Escalate the alarms and issues on time to the next level.
- Report generation and updating to the stake holders of the organisation.
- undefined
What will make you eligible for this role?
Bachelor of Engineering (Electronics or computer engineer)
Experience, that will be an advantage:
0-3 years of relevant experience in Telecom/IT industry.
What will make you the best-fit for this role?Ø
Linux – Basic/Intermediate Level (CLI)
SQL – Basic/Intermediate Level
Knowledge of Database– SQL, ORACLE
Basic Knowledge of Telecom (GSM, Mobile Networks)
0–1-year experience as a Tier 1/Tier 2 support engineer
Basic Operating system, MS Office Application knowledge
Limitation and Disclaimer:The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
Ready, set, apply!