About the role
- Welcome guests upon arrival and provide a warm, professional first impression.
- Assist guests with check-in and check-out procedures when required.
- Respond promptly to guest inquiries, requests, and concerns.
- Handle guest complaints efficiently and follow up to ensure resolution.
- Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests.
- Maintain knowledge of hotel facilities, services, room categories, promotions, and local attractions.
- Assist VIP guests and ensure special requests are fulfilled.
- Monitor guest feedback and encourage positive guest experiences.
- Maintain accurate guest records and update guest preferences in the hotel management system.
- Ensure the lobby and guest areas are clean, organized, and welcoming.
- Promote hotel services, restaurants, spa, and other facilities to enhance the guest experience.
- Follow hotel policies, safety standards, and service procedures.
- Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
- Previous experience in a hotel front office or guest relations role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in MS Office and hotel property management systems
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.