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hyatt

Posted 27 Oct 2026

Guest Relations Manager

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Employment
Full time
Team
Alila Lansdowne
Posted
27 Oct 2026

About the role

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Manager is responsible to assist the Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the operation and administration. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager /Guest Relations Manager.  Good problem solving, organisational and interpersonal skills are a must.

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