About the role
- Clean and maintain guest rooms, corridors, public areas, and other assigned areas as per hotel standards.
- Ensure guest rooms are properly arranged, cleaned, and replenished with required amenities.
- Make beds, change linen, dust, vacuum, mop, and sanitize rooms and bathrooms.
- Replenish guest supplies and amenities as per established standards.
- Report maintenance issues, damages, missing items, or any unusual observations to the concerned supervisor.
- Handle guest requests promptly and courteously and coordinate with other departments when required.
- Maintain cleanliness and hygiene standards in all assigned areas.
- Follow proper procedures for handling lost and found items.
- Ensure proper use and care of housekeeping equipment, cleaning chemicals, and other materials.
- Follow all hotel policies related to safety, hygiene, security, and grooming.
- Maintain professional conduct and courteous communication with guests and colleagues.
- Assist in maintaining housekeeping stores, linen rooms, and equipment as required.
- Support the Housekeeping team during high occupancy, special events, and peak operational periods.
- Complete assigned duties within the stipulated time while maintaining quality standards.
- Perform any other duties assigned by the Housekeeping Supervisor or Executive Housekeeper.
- Qualification: Minimum 10th/12th standard; Hotel Management/Hotel Operations qualification preferred.
- Experience: Freshers can be considered; prior experience in hotel housekeeping will be an advantage.
- Good communication and interpersonal skills.
- Guest-oriented and service-focused approach.
- Knowledge of basic housekeeping procedures and cleaning techniques.
- Attention to detail and cleanliness.
- Ability to work effectively as part of a team.
- Good time management and organizational skills.
- Ability to work in a fast-paced hotel environment.
- Basic knowledge of hotel safety and hygiene standards.
- Positive attitude, discipline, and professional grooming.