About the role
Hardware Asset Management (HAM) Specialist
Location: Chennai
Experience: 5-7 Years
Shift: Flexible to work in a 24x7 environment, including weekends as per
business requirements.
Key Responsibilities:
- Manage the end-to-end lifecycle of IT hardware assets including laptops, desktops, peripherals, procurement, deployment, maintenance, refresh, and disposal.
- Maintain accurate asset inventory records using ServiceNow and ensure proper asset tagging and tracking.
- Track asset allocation, ownership, location, and status from onboarding to decommissioning.
- Conduct periodic asset audits and reconcile physical inventory with system records.
- Ensure compliance with IT asset management policies, security standards, and audit requirements.
- Coordinate with security teams to manage lost, stolen, or non-compliant devices.
- Work with vendors and procurement teams for hardware ordering, returns, warranty tracking, and SLA management.
- Support onboarding, offboarding, and MACD (Moves, Adds, Changes, and Decommissioning) activities.
- Prepare reports on asset utilization, inventory accuracy, compliance, aging assets, and costs.
- Maintain SOPs, process documentation, and support continuous improvement initiatives.