Head of Business Excellence and Revenue Operations

Location: Hyderabad (WFO)Reports to: COO

We are hiring a Head of Revenue Operations to architect and scale an automation-first revenue engine that powers NxtWave’s next phase of growth.

This is a systems design mandate and not just a reporting function.

You will own the complete lead-to-enrollment infrastructure across Marketing, Sales, and Business. Your focus will be improving conversion, eliminating inefficiencies, redesigning CRM architecture, and building a scalable operating system that enables revenue growth without proportional cost expansion.

You must think in funnel economics, system leverage, and long-term scalability and not just process execution.

Design and scale a fully integrated revenue infrastructure that:

• Improves lead-to-enrollment conversion

• Reduces operational inefficiencies and cost per lead

• Minimizes manual dependencies through automation

• Enables real-time, data-driven decision making

• Scales revenue sustainably

• Improve end-to-end lead lifecycle performance

• Strengthen MQL → SQL → Enrollment transitions

• Reduce response delays and funnel leakage

• Standardize lifecycle definitions across Marketing and Sales

• Create clear ownership across every funnel stage

You will re-architect the funnel and not just optimize within it.

• Drive significant automation across lead handling workflows

• Reduce dependency on manual lead assignment

• Implement intelligent lead scoring and prioritization

• Improve revenue efficiency through process redesign

You will replace manual friction with scalable systems.

• Redesign CRM structure for clarity, governance, and scale

• Build API-led integrations across revenue tools

• Eliminate redundant tools and optimize technology stack

• Ensure high standards of CRM data accuracy and hygiene

This role requires rebuilding systems where necessary — not maintaining legacy structures.

• Build real-time revenue dashboards used by Sales and Leadership

• Establish a single source of truth for revenue reporting

• Introduce structured experimentation across funnel stages

• Improve forecasting reliability and attribution clarity

Shift the organization from reactive reporting to predictive decision-making.

• Reduce reliance on ad-hoc founder or leadership intervention

• Implement SLA governance across CRM, lead operations, and communication systems

• Build strong second-line leaders across Systems, Funnel Operations, and Automation

You are building both the engine and the operators who run it.

• Understands full lead lifecycle architecture

• Designs scalable funnel models

• Thinks in conversion economics, not task lists

• Deep hands-on experience with Salesforce or equivalent

• Has redesigned CRM architecture at scale

• Rationalizes and integrates complex tool ecosystems

• Strong workflow automation expertise

• Comfortable with APIs and data integrations

• Uses AI to reduce manual workload

• Strong in funnel analytics, attribution, and forecasting

• Root-cause problem solver

• Brings experimentation discipline

• Aligns Sales, Marketing, and Tech teams around shared metrics

• Communicates clearly using data

• Comfortable navigating cross-team conflict

• Has owned measurable revenue or funnel performance metrics

• Has redesigned CRM architecture (not just administered it)

• Has led cross-functional revenue or sales operations teams

• Has demonstrated cost-efficiency improvement

• 8-10 years of total experience

• Significant experience in Revenue Ops / Sales Ops / Business Ops leadership

• Experience in high-growth B2C or EdTech / consumer businesses preferred

• Built automation-led revenue engines at scale