About the role
Responsibilities:
- Own the end-to-end pre-sales funnel from first contact to sales handoff.
- Manage and train in-house + outsourced pre-sales team to drive conversions.
- Build and manage innovative touchpoints and journeys (AI + human calling, email, text) and CRM systems for speed and conversion.
- Work closely with growth and sales to refine targets, journeys, and outcomes.
Requirements:
- Sales mindset - drives lead-to-visit conversions, owning the presales funnel.
- Comfortable working with tech/product - to build, improve, and scale tools like CRM, AI calling, and chatbots.
- Team and CX focus - leads callers and ensures every customer gets quick, high-quality service.
- Data-driven - tracks conversion metrics and works with sales and growth to improve results.