About the role
Responsibilities:
- Own the complete pre-sales funnel from lead generation to sales handoff.
- Lead, mentor, and manage both in-house and outsourced inside sales teams.
- Drive lead qualification, customer engagement, follow-ups, and site visit bookings.
- Build and optimise customer journeys across phone, WhatsApp, email, SMS, AI calling, and chatbot channels.
- Manage CRM systems to ensure accurate lead allocation, follow-ups, reporting, and customer tracking.
- Collaborate with Growth, Marketing, Sales, and Product teams to improve lead quality and conversion rates.
- Monitor key performance metrics such as lead response time, qualification rate, site visit conversion, and team productivity.
- Analyse sales funnel performance and identify opportunities to improve customer experience and operational efficiency.
- Develop SOPs, sales processes, and best practices to scale the inside sales function.
- Train, coach, and continuously improve team performance through regular feedback and performance reviews.
Requirements:
- Experience in Inside Sales, Pre-Sales, Sales Operations, Customer Success, or Growth Operations.
- Proven experience managing high-performing inside sales or customer engagement teams.
- Strong understanding of lead management, sales funnels, and conversion optimisation.
- Hands-on experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, LeadSquared, or Freshsales.
- Experience working with sales automation tools, AI calling platforms, chatbots, or customer engagement technologies is preferred.
- Strong analytical skills with experience tracking KPIs, dashboards, MIS, and sales performance metrics.
- Excellent communication, stakeholder management, and leadership skills.
- Experience in PropTech, Real Estate, Consumer Internet, Marketplace, FinTech, EdTech, or other B2C businesses is highly preferred.