About the role
Key Accountabilities and main responsibilities Strategic Transformation Leadership
- Partner with the CEO, Executive Leadership Team and senior global stakeholders to understand Corporate Markets strategy, business priorities and the broader technology model.
- Identify, shape and prioritise transformation initiatives that improve client outcomes, operational effectiveness, scalability, risk management and commercial performance across the global business.
- Translate strategic priorities into clear transformation programs, business cases and delivery plans with defined outcomes, benefits, resourcing and accountabilities.
- Ensure transformation opportunities consider process, technology, data, AI, automation, operating model and capability levers.
- Establish and maintain an integrated global transformation roadmap, bringing programs of work together into a single view of priorities, dependencies, milestones, risks and benefits.
- Lead portfolio governance to ensure effective prioritisation, sequencing, resource allocation and decision-making across transformation initiatives.
- Provide executive-level reporting and insight on delivery progress, risks, dependencies, financials, capacity and benefits realisation.
- Identify and remove organisational impediments to delivery, escalating systemic barriers and facilitating resolution across global markets, technology, operations and business teams.
- Own and build out the project management capability and practice across Corporate Markets, establishing consistent standards, methods, tools, templates and delivery disciplines.
- Develop fit-for-purpose governance, delivery frameworks and reporting standards that support consistent execution across global markets and business lines.
- Build delivery capability through coaching, mentoring, capability uplift, communities of practice and practical playbooks that enable high-quality program and project delivery.
- Drive continuous improvement in project delivery performance, including prioritisation, planning, risk management, dependency management, stakeholder engagement and benefits tracking.
- Act as a trusted advisor to senior leaders, supporting alignment on transformation priorities, trade-offs, delivery risks and business impacts.
- Facilitate cross-functional collaboration across business units, regions, technology, operations, risk, legal, finance and people teams to deliver transformation outcomes.
- Lead change through influence, ensuring transformation initiatives are understood, adopted and embedded across impacted teams and global markets.
- Communicate transformation direction, roadmap progress and key decisions in a clear, credible and business-focused way for executive and operational audiences.
- Build, lead and inspire a high-performance global transformation and delivery team, role-modelling MPMS values and creating a culture of accountability, collaboration, pace and pragmatic execution.
- Manage delivery capacity, resource allocation and capability planning to meet transformation demand across the global portfolio.
- Develop, retain and mobilise key global talent, proactively identifying capability gaps, succession risks and opportunities to strengthen the global transformation bench.
- Create an environment where globally distributed teams can work seamlessly across boundaries, challenge constructively and deliver at pace while maintaining quality and control.
Experience & Personal Attributes
- Extensive experience leading enterprise transformation, portfolio delivery, program management or business change functions within complex, global or regulated environments.
- Proven ability to partner with senior executives and global leaders to translate strategy into transformation priorities, roadmaps and executable delivery plans.
- Strong understanding of technology-enabled transformation, including how process, data, automation, AI and operating model change can be used to deliver business outcomes.
- Demonstrated experience establishing portfolio governance, delivery rhythms, executive reporting and benefits realisation disciplines.
- Experience building or maturing project management capability, including standards, frameworks, tools, templates and communities of practice.
- Exceptional stakeholder management, communication and influencing skills, with the ability to facilitate alignment and decision-making across diverse groups.
- Commercially astute, pragmatic and outcome-focused, with strong judgement in prioritising initiatives, managing trade-offs and navigating ambiguity.
- Strong people leadership capability with experience building and leading high-performance global teams, uplifting capability and creating a delivery culture built on accountability, collaboration and trust.
- Financial services or highly regulated industry experience highly desirable.