Head - Operations (Gig Economy)

Designation: Head - Operations (Gig Economy)

Location: New Delhi

Role Summary-

The Head – Operations (Gig Economy) will be responsible for building, scaling, and managing our client's end-to-end aggregation / "Gig Economy" ecosystem. Company is in the business of providing gardener services "on-demand", with hourly booking model. Company is a fast-growing startup with a growing user base in the Delhi NCR region. 

The role demands an entrepreneurial leader with experience in marketplace businesses, hyperlocal services, or gig economy platforms who can build operations from the ground up.

2.Onboarding:Building and managing the digital and physical platform to grow and onboard new aggregators,partners,vendorbaseandensuretheentireecosystemisdevelopedandalignedtothe definedsystem and processes.

3.Performancemonitoring:Useanalyticstotracktheperformanceoftheaggregatedplatform.Develop and monitor 360 degree performance metrices requisite for the business.

 5.Establishing and maintaining partnerships and relationships with stakeholders: Establishing and maintainingpartnershipsandrelationshipswithstakeholders,includinginvestors,customers,suppliers, and other key players in the industry. Must have excellent stakeholder management skills, maintaining open lines of communication and building trust with all parties involved.

7.Building and leading a strong and effective team: Need to have excellent communication skills, responsible for conveying the company's vision, values, and goals to employees, investors, and stakeholders.

8.Team Leadership

·Build and lead high-performing operations, city, and partner management teams.

·Foster a culture of ownership, accountability, and continuous improvement.

·Ensure compliance with labour regulations applicable to gig workers, statutory requirements, contracts, safety standards, and company policies.

·Establish SOPs, audit mechanisms, and operational controls.

·Qualification:Bachelor'sor master’sdegree inBusinessAdministration,Management, orrelatedfield.

·Provenexperience in building and scaling a Startup working in the "Gig Economy" sector.

·Strongleadershipandmanagementskills,withtheabilitytobuildandleadaneffectiveteam in a fast-faced environment.

·Excellentcommunicationandinterpersonalskills,withtheabilitytocommunicateeffectivelywithall stakeholders.

·Understandingof businessandfinancialmarkets.

·Experienceinmanaginge-commerce,B2Cplatformscateringnicheserviceslike:AggregatorDelivery platforms,D2H services

·Knowledgeofmaintenance,FMserviceswouldbeanaddedadvantage.