About the role
- MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3
- Provide technical assistance and support related to computer systems, hardware, or software.
- Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.
- Write training manuals, train users, maintain reports etc.
- Route problems to next level support.
- Good communication skills, documentation skills, ability to handle end users and situations