About the role
Key Responsibilities
· Make outbound calls to customers regarding overdue personal loan accounts.
· Follow up with customers for pending dues and loan repayments.
· Negotiate payment commitments and encourage timely repayments.
· Record customer interactions, payment commitments, and follow-up details in the CRM and LMS system.
· Resolve customer queries related to loan payments professionally.
· Achieve daily and monthly collection targets.
· Ensure compliance with company policies and regulatory guidelines during collection activities.
· Coordinate with internal teams for payment updates and account resolution.
Eligibility Criteria
· Minimum 12TH and Graduate in any discipline.
· Experienced candidates are welcome to apply.
· Prior experience in Personal Loan, Credit Card, Banking, NBFC, BPO, Payday Loan or Collection Process will be an added advantage.
· Excellent communication and negotiation skills in Hindi. Basic English communication is preferred.
· Basic knowledge of MS Office and computer applications.
Required Skills
· Strong communication and interpersonal skills.
· Good negotiation and convincing ability.
· Target-driven and self-motivated.
· Ability to handle customer objections professionally.
· Good time management and follow-up skills.
· Positive attitude and willingness to learn.