About the role
Industry: Healthcare / Hospitals / Diagnostic Centres
Experience: 10+ Years
Employment Type: Full-Time
Job Summary
We are looking for an experienced Healthcare Operations Manager to oversee day-to-day hospital and diagnostic centre operations, ensure smooth service delivery, manage manpower, monitor operational performance, and maintain quality and compliance standards.
Manage end-to-end hospital and diagnostic centre operations, including OPD, IPD, Pathology, Radiology, Reception, Billing and Collection Centres.
Oversee patient flow, appointments, admissions, discharges, bed management and service delivery.
Monitor operational KPIs, diagnostic TAT, productivity, revenue targets and patient satisfaction.
Manage manpower planning, recruitment, staff training, duty rosters and team performance.
Handle B2B/B2C client relationships, corporate accounts, patient grievances and escalations.
Ensure compliance with NABL standards, SOPs, quality protocols and statutory requirements.
Manage inventory, consumables, vendor coordination, equipment maintenance and operational expenses.
Monitor billing, collections, outstanding payments and centre-level financial performance.
Coordinate health camps, corporate healthcare projects and business development activities.
Requirements
10+ years of experience in Hospital Operations / Healthcare Operations / Diagnostic Centre Management.
Graduate / Postgraduate in Hospital Administration, Healthcare Management or a relevant discipline preferred.
Hands-on experience in managing OPD, IPD, pathology and diagnostic operations.
Strong knowledge of NABL, IQC/EQAS, quality standards and healthcare compliance.
Experience in manpower management, revenue monitoring, billing and collections.
Excellent leadership, communication, problem-solving and client management skills.