About the role
1) Vendor Billing Management
- Own the end-to-end vendor billing cycle: invoice receipt, validation, coding, approvals, posting, and payment follow-ups.
- Reconcile vendor statements, track accruals, and resolve billing discrepancies within defined TATs.
- Maintain vendor master data, contracts, rates, and SLAs; monitor spend vs. budget and highlight variances.
- Coordinate with Finance/Accounts Payable for timely disbursements; prepare aging reports and dashboards.
- Partner with vendors to optimize billing processes, introduce automation, and reduce manual errors.
2) KRA / CKYC Knowledge & Execution
- Perform KYC/KRA/CKYC checks during account opening; ensure records are complete, accurate, and regulatory compliant.
- Validate client documents (POI/POA, PAN, Aadhaar, FATCA, etc.) and resolve KYC exceptions.
- Interface with KRA/CKYC systems to fetch, register, and update client KYC details; maintain audit trails.
- Support periodic KYC refresh/re-KYC, and ensure timely remediation of pending cases.
3) Trading Modification
- Manage end-to-end onboarding: application intake, verification, document checks, data entry, in-principle approvals, and activation.
- Process account modifications (contact details, segment enablement, nominee change, bank/DP updates, risk profile edits) with proper authorization.
- Ensure seamless coordination with Compliance, Risk, Tech, and Sales for smooth go-live.
- Maintain accurate system records, logs, maker-checker controls, and audit readiness.
4) Escalation Management
- Act as point of contact for client and internal escalations related to onboarding, KYC, and billing.
- Triage and prioritize issues, conduct root-cause analysis, and drive swift resolution within SLA/TAT.
- Build preventive actions and SOP enhancements to reduce recurring escalations.
- Provide status updates to stakeholders; publish weekly/monthly escalation and RCAs.
Required Skills & Competencies
- Domain: Strong understanding of KRA/CKYC, trading account opening processes, and brokerage/back-office operations.
- Process & Compliance: Maker–checker discipline, documentation rigor, and audit readiness.
- Billing & Reconciliation: Invoice validation, accruals, ledgers, vendor statement reconciliation, and variance analysis.
- Systems: Experience with KRA/CKYC portals, back-office trading platforms, CRM, and basic ERP/AP modules (e.g., Tally/Oracle/SAP—nice to have).
- Analytical: Data accuracy, pattern recognition, root-cause analysis.
- Communication: Clear written/verbal communication; stakeholder and vendor coordination.
- Ownership & Result Orientation: Meeting TAT, SLA, and quality metrics consistently.
- Escalation Handling: Calm under pressure, structured problem-solving, and effective follow-through.